Privacy Policy

This privacy policy ("Policy") is issued by ProgressPlay Limited, a company registered under the laws of Malta, with its registered office at Level 3 (suite no.1413), Quantum House, 75, Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta ("ProgressPlay", "we" or "us"). This Policy applies to our online gaming platforms and services that operate under the brand name BetStorm ("BetStorm" or "our Site") and governs how we collect, use, disclose, transfer and store your personal data.

What is Personal Data?

For the purpose of this Policy, "personal data" means any information from which a living individual can be identified, either on its own or in combination with other information. Examples of personal data include name, address, email address, phone number, account details, IP addresses, location and gaming history.

What Personal Data Do We Collect?

We collect various types of personal data to provide our online gaming services to you, which may include:

Information provided by you when creating an account with us;
Details about your gaming activity, including game history, deposit and withdrawal information, and betting transactions;
Technical data, such as browser type and version, device information, IP address and operating system details;
Location data based on the location of the device from which you access our Site;
Device fingerprinting (a method of collecting unique identifiers about your device).

How Do We Use Your Personal Data?

We use your personal data for various purposes, including:

To create an account with us and to manage that account;
To verify your identity and to carry out age verification checks;
To provide our online gaming services, such as processing deposits and withdrawals, monitoring betting activity, and sending notifications about promotions or events;
To communicate with you about your account, your betting history and any issues we may need to discuss with you;
To improve and develop our Site and services, including creating a more personalized experience for you;
For marketing purposes, such as sending promotional emails or displaying targeted advertising;
To comply with our regulatory obligations, which include reporting requirements related to anti-money laundering and preventing fraud.

Do We Share Your Personal Data?

We may share your personal data with:

Third-party service providers who help us deliver our services to you, including:
- Payment processing companies to facilitate transactions;
- Game developers for game support and updates;
- Analytics and marketing tools to improve user experience and provide relevant promotions.
Regulators or law enforcement agencies as required by law;
Other third parties with your consent.

How Do We Protect Your Personal Data?

We use various measures to protect your personal data, including:

Secure servers that are protected by firewalls, intrusion detection systems and other security measures;
Encryption of sensitive data, such as passwords and financial information;
Access controls and secure protocols for transferring data.
1. Cookies and Similar Technologies

Our Site uses cookies and similar technologies (collectively referred to as "cookies") to personalize your experience and improve the functioning of our Site. Cookies are small text files that a website places on your device to store or retrieve information.

Your Rights

You have various rights in relation to your personal data, including:

The right to access your data;
The right to correct inaccuracies in your data;
The right to delete certain categories of data; and
The right to object to certain uses of your data.
1. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, or as required by applicable laws and regulations.

Changes to Our Policy

This Policy may change from time to time, and if we make any material changes, we will notify you on our Site.

If you have questions or concerns about this Policy or how we collect, use or disclose your personal data, please contact us at:

ProgressPlay LimitedLevel 3 (suite no.1413)Quantum House,75, Abate Rigord Street,Ta' Xbiex,XBX 1120,Malta.

Please note that our customer support team may not have access to all of your data or be able to resolve technical issues.

We are committed to protecting the security and confidentiality of your personal data. If you believe your account has been compromised, please contact us immediately.

Effective Date: [Insert Date]

By using our Site, you acknowledge that you have read this Policy and understand how we collect, use, disclose and retain your personal data.

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